Sustainability strategy

Our global business brings people, economies and cultures together, and drives economic growth and social progress. We assume our responsibilities and take action to reconcile growth with environmental protection, social value and local development at our hubs and our destinations. Through our operational activities, we aim to create sustainable long-term value for all our stakeholders.


Our goal is to become the leading airline group in Europe and one of the most powerful in the world, assuming our corporate and social responsibility as a global aviation player. To achieve this goal, we are focused on becoming our customers’ airline of choice between Europe and intercontinental destinations and between our domestic markets – France and the Netherlands – and the rest of Europe.

Thanks to the professionalism of our employees, the quality of our products and services and our operational efficiency, we are on track to realize this ambition. The business model sets out our human and intangible assets, as well as the positive outcomes created in terms of customer experience, employee experience, operational excellence and financial performance, and the impacts on environment and on wider society.

Find more information about our business model and our strategy: Registration document, section 1.2 “Strategic outlook”.




We have long assumed our responsibilities as both an employer and an airline group.

Our commitments are set forth in our Corporate Social Responsibility Statement, our Social Rights and Ethics Charter and our Climate Plan.

We have been a signatory of the United Nations Global Compact since 2003, and are committed to respecting its ten principles in the areas of human rights, labor, the environment and anti-corruption, and to promoting this commitment to our partners. By integrating sustainability into our business and operations, we strive to patently contribute to the UN Sustainable Development Goals within its scope of influence.


Sustainability strategy

Our ambition is to achieve high standards of performance and to create value over the long term by reconciling profitable growth and prevention and mitigation of the extra-financial risks resulting from our business and impacting our stakeholders.

In 2018, we completed our materiality matrix by evaluating our main extra-financial risks and opportunities.

Our strategy is built on 4 pillars that are part of our value creation model and integrate our main extra-financial issues.

Environment: We aim to reduce our environmental footprint by improving our operations and processes, partnering and innovating in the supply chain and by mobilizing our staff and the industry.

Employee journey: We aim to create a safe and motivating environment for our employees. We are continually developing skills to ensure the professionalism and employability of our staff, and to achieve the best results for our business.

Customer trust: To secure the trust of our customers, our employees and partners, we must ensure their safety and health in all our operations. Together with our suppliers and partners, we aim to take sustainability into account to offer high quality products and service to our customers and create memorable experiences.

Societal value: We strive to add economic and social value in the areas where we operate. By working together with local partners and through its procurements, the Group creates new business opportunities and supports projects that contribute to future generations and local communities.



All airlines of the Air France-KLM Group adopted the same “Takes Care” motto for their CSR actions.



Sustainable Development governance is ensured by the management bodies at the highest level of the Group.

At the end of 2018, the Board of Directors decided to create a Sustainable Development and Compliance Committee. This committee assists the Board in reviewing the Group’s policies, upon which it submits its recommendations. It ensures that the Group promotes long-term value creation and takes the social and environmental issues that their activities have an effect on into account in the establishment of the Group’s strategy.


For each pillar of our sustainability strategy, we identify the risks, our policy to mitigate these risks, our KPIs, and our contribution to SDGs.