Foreword
“The air transport sector is an incredible way of bringing people together, promoting open-mindedness and exchange for all citizens of the world. By acting responsibly, we are meeting the expectations of our customers, our staff and all our stakeholders.”
Benjamin Smith , Chief Executive Officer, Air France-KLM.
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Our flight plan to create value

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Key figures

Our operations

 

318 destinations in
118 countries


101.4 million customers
1.14 million tons of cargo carried
81,527 employees (FTE)
TRANS-ATLANTIC AND ASIAN joint-ventures
Skyteam founding member

26,512 million revenues

| 86.5% Network (passenger and cargo)
| 7.2% Maintenance
| 6.1% Low cost (Transavia)
| 0.1% Others

Key figures

In the air

 

BIOFUEL

Strong involvement in the development
of a sustainable market
More than 1,300 tons of sustainable aviation fuel used by KLM
Air France partner of the French
biojet GREEN DEAL

3.21 liters

fuel per passenger / 100 km

21.6% CO2 emissions
reduction since 2011

incl. economic measures
(g CO2 / passenger / km)

4.3 million tons of
CO2 avoided

(energy efficiency conditions of 2011)

548 aircraft
11.3 years of average age
35% noise reduction since 2000

Key figures

On board

 

Caring for all passengers

Every 20 SECONDS
a new Flying Blue member

 

PERSONALIZED SERVICES

 

Responsible catering

Organic products in children offers on Air France
flights

9.4 million sustainably produced
sandwiches served on board KLM flights

circular economy

13 million headphones reconditioned, reused
& recycled at Air France

Lighter aircraft

Digital press, 4,600 tons of CO2 saved

digital

More than 9 million Air France, KLM and
Transavia app downloads

Key figures

On the ground

 

Waste

4% reduction
since 2011

Water

6% reduction
since 2011

23% energy reduction
since 2011

50% electric ground
support equipment

 

supply chain

3,900 suppliers
67% signed the CSR charter
€19 million spending in sheltered sector

Key figures

In the world

 

312 hectares of
tropical forest

planted in Panama by KLM CO2ZERO service

85,500 trees

planted thanks to Air France Trip and Tree program

air france foundation

76 projects in 57 countries

in favor of disavantaged children

WINGS OF SUPPORT

85 projects supported in 16 countries

GROUP CONTRIBUTIONS

€ 15 million financial support

to community projects

3,552 flight tickets

donated by Flying Blue members to NGOs

Value Creation Model

HOW AIR FRANCE-KLM
CREATES VALUE ?

With our business and operations we aim to create sustainable and long-term value for shareholders and stakeholders. Our value creation model guides you through the way we turn our resources into assets to create positive outcomes and impacts on society.



Taking actions

WORKING ON U.N. SUSTAINABLE
DEVELOPMENT GOALS

By integrating sustainability into our business and operations, we strive to contribute concretely to the UN Sustainable Development Goals that are in our scope of influence.

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© AIR FRANCE KLM